Warranty and Returns

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Returns, Shipping and Warranty

Everything you need to know about Returns, Refunds, Shipping and Warranty.

Returns

You must have a receipt or other proof of purchase from See Through Canoe. Make sure you have a "See Through Canoe". There are a number of cheap See Through Canoe" knock offs on the market. We regulary get calls asking how to fix cracks and other issues from people that think they have a "See Through Canoe", when what they really have, is a cheap piece of plastic. The See Through Canoe is made of lexan and it doesn't crack under pressure or yellow in the sun. If you are unsure whether you have a "See Through Canoe", here's how to tell... All of our canoes have the See Through Canoe logo on them in the back portion of the canoe. The newer models of See Through Canoe will also have a serial number engraved into the frame.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. The item must be in the same condition as it was when you received it. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

Unless your item is determined to be defective, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Warranty

See Through Canoe warrants this product and its parts against defects in materials or workmanship for 2 years labor and parts from the original ship date. During this period, See Through Canoe will repair or replace defective parts with new or reconditioned parts at See Through Canoe ’s option, without charge to you. Shipping fees incurred from returns for under-warranty service in the first 30-days will be paid by See Through Canoe . All shipping fees both to and from See Through Canoe following this 30-day period must be paid by the customer. See Through Canoe makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this product other than as set forth below. See Through Canoe makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description. Except as provided below, See Through Canoe is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the canoe. Under no circumstances shall See Through Canoe be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the canoe. The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.
    Warranty Conditions
  1. This warranty extends only to products distributed and/or sold by See Through Canoe .
  2. This warranty covers only normal use of the canoe. See Through Canoe shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, accidents, or accidental damage.
  3. You must retain your bill of sale or other proof of purchase to receive warranty service.
  4. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

See Through Canoe™ began in Colorado in 2007. We've taken a different path than other companies & put product quality & customer experience first. The See Through Canoe transparent kayak/canoe hybrid has evolved over 9 years of extreme field testing & consumer feedback. We've thrown bricks at it & ran it into sea walls at full speed with a motor on it. We've tested it in extreme freezing temperatures & hot tropical environments. Other companies have simply focused on producing the cheapest clear kayak/canoe possible, regardless of quality, useablitity, or lifespan of the product.

Innovators not Imitators!